Credits, payments and refunds.

MetalOps uses credits for drawing analysis and related processing. The amount of credits required may depend on the service or workflow being used.

Credits are associated with the workspace that purchased or received them.

If a drawing cannot be processed because the analysis fails, the corresponding credit may be returned to the workspace according to the applicable credit rules.

Opening an existing estimate, reviewing information or making corrections does not automatically mean that a new drawing-analysis credit is required.

Payments for MetalOps plans or credits are processed through the payment method presented at checkout. Applicable taxes and charges are shown before payment is completed.

If you believe a payment was made incorrectly, duplicated or charged for a service that could not be delivered, contact us at hello@metalops.in with your account and payment details.

We will review the request and determine the appropriate resolution based on the transaction and the service involved.

You may request cancellation of your MetalOps subscription according to the plan and billing terms applicable to your account.

Cancellation does not automatically create a refund for charges that have already been processed.

For billing or refund questions, contact hello@metalops.in.